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IBBU SERVICOM UNIT


VISION

To make IBB University, Lapai, one of best three universities in Africa and a centre of excellence through efficient service delivery, dedication, resourcefulness, creativity, punctuality to work, prudent management of time, human and material resources, excellent job performance and customers’ satisfaction.


MISSION

To ensure effective and efficient service delivery in all sectors of the University.



OUR OBJECTIVES

  • Drawing out modalities on how to achieve high productivity in the University.
  • Ensuring that the culture of SERVICOM is imbibed by all staff of the University as envisaged by the Federal Government of Nigeria.
  • Creating necessary awareness on SERVICOM programmes among the staff of the University.
  • Taking necessary measures that will ensure conducive working environment in IBB University, Lapai.



SERVICES RENDERED BY IBB UNIVERSITY SERVICOM UNIT

  • Monitoring service delivery in all service windows of the University.
  • Taking complaints from all IBB University customers.
  • Addressing all complaints from all IBB University customers.
  • Embarking on routine check on all service windows of the University.
  • Taking attendance of staff at work.
  • Ensuring effective service delivery within the IBB University system.
  • Organising consultative fora with all stakeholders.
  • Organizing sensitization workshops on how to improve service delivery.
  • Conducting opinion poll on effectiveness of service delivery in IBB University, Lapai.



OUR COMPLAINT/GRIEVANCE REDRESS MECHANISMS

Report service failure and forward your complaints to:
servicom@ibbu.edu.ng or ibbulservicom@gmail.com OR contact: above team members



PLEASE DO NOT FORGET TO BE SERVICOM COMPLIANT:

  • Wear and display your Identity card.
  • Switch off all electrical appliances when they are not in use.
  • Keep IBB University environment clean.
  • Demonstrate uprightness and self-discipline.
  • Give allegiance to morality, and guide your attitude in a manner befitting your position.
  • Avoid lateness to work; be present at your duty post and close only after working hours.
  • Uphold standards for doing things correctly and keep away from manipulation of situation for personal gains.
  • Serve with utmost responsibility, integrity, loyalty, efficiency and act with patriotism and justice.
  • Conducting opinion poll on effectiveness of service delivery in IBB University, Lapai.


" REMEMBER YOU HAVE THE RIGHT TO BE SERVED RIGHT"

Servicom.



SERVICOM TEAM

Dr. Ebenezer Oluseun Ogungbe

Senior Lecturer/Focal Officer

eoogungbe@ibbu.edu.ng OR oluogungbe@gmail.com

08032127218



Mrs Rahmatu L. Idris

Higher Executive Officer/Complaints Officer

08033825927



Mallam Yahaya A. Suleiman

Senior Accountant/Service Improvement Officer



Mallam Ahmed Mohammed

Principal Accountant/Member





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