IBBU SERVICOM UNIT

IBRAHIM BADAMASI BABANGIDA UNIVERSITY, LAPAI

P.M.B 11, LAPAI, NIGER STATE, NIGERIA

IBBUL SEXUAL MISCONDUCT POLICY

  • Ibrahim Badamasi Babangida University, Lapai is committed to the Production of World Class Graduates for the Pursuit of all round Excellence through Quality Research, Teaching, Community Service and Development Innovation. Therefore, all staff and students of the University are expected to demonstrate behaviours that support the University’s core values, vision and mission. Every member of the university community should contribute to upholding excellence, integrity, sustainability, diversity, respectful relationship, and access with support to succeed. CLICK HERE to read more on IBBUL sexual Misconduct Policy

SERVICOM TEAM

 

Dr. Ebenezer Oluseun Ogungbe
Focal Officer:08032127218

Mrs Rahmatu L. Idris
Customer Care Officer: 08033825927

Mrs Amina Abdullahi
Complaint Officer: 09064933498

Mallam Ahmed Mohammed
Service Improvement Officer: 08136362143

OUR VISION

To make IBB University, Lapai, one of best three universities in Africa and a centre of excellence through efficient service delivery, dedication, resourcefulness, creativity, punctuality to work, prudent management of time, human and material resources, excellent job performance and customers’ satisfaction.

OUR MISSION

To ensure effective and efficient service delivery in all sectors of the University.

 

OUR OBJECTIVES

  • Drawing out modalities on how to achieve high productivity in the University.
  • Ensuring that the culture of SERVICOM is imbibed by all staff of the University as envisaged by the Federal Government of Nigeria.
  • Creating necessary awareness on SERVICOM programmes among the staff of the University.
  • Taking necessary measures that will ensure conducive working environment in IBB University, Lapai.

 

SERVICES RENDERED BY IBB UNIVERSITY SERVICOM UNIT

  • Monitoring service delivery in all service windows of the University.
  • Taking complaints from all IBB University customers.
  • Addressing all complaints from all IBB University customers.
  • Embarking on routine check on all service windows of the University.
  • Taking attendance of staff at work.
  • Ensuring effective service delivery within the IBB University system.
  • Organising consultative fora with all stakeholders.
  • Organizing sensitization workshops on how to improve service delivery.
  • Conducting opinion poll on effectiveness of service delivery in IBB University, Lapai.

 

OUR COMPLAINT/GRIEVANCE REDRESS MECHANISMS

Report service failure and forward your complaints to:

servicom@localhost  or ibbulservicom@gmail.com

OR contact:

  1. Mrs. Rahmatu L. Idris

SERVICOM Complaint Officer   (08033825927)

  1. Dr. Ebenezer O. Ogungbe

Focal officer

eoogungbe@localhost or oluogungbe@gmail.com (08032127218)

PLEASE DO NOT FORGET TO BE SERVICOM COMPLIANT:

  • Wear and display your Identity card.
  • Switch off all electrical appliances when they are not in use.
  • Keep IBB University environment clean.
  • Demonstrate uprightness and self-discipline.
  • Give allegiance to morality, and guide your attitude in a manner befitting your position.
  • Avoid lateness to work; be present at your duty post and close only after working hours.
  • Uphold standards for doing things correctly and keep away from manipulation of situation for personal gains.
  • Serve with utmost responsibility, integrity, loyalty, efficiency and act with patriotism and justice.

 

REMEMBER YOU HAVE THE RIGHT TO BE SERVED RIGHT


 

OUR COMPLAINT/GRIEVANCE REDRESS MECHANISMS

Report service failure and forward your complaints to:
servicom@localhost or ibbulservicom@gmail.com OR contact: above team members

 

PLEASE DO NOT FORGET TO BE SERVICOM COMPLIANT:

  • Wear and display your Identity card.
  • Switch off all electrical appliances when they are not in use.
  • Keep IBB University environment clean.
  • Demonstrate uprightness and self-discipline.
  • Give allegiance to morality, and guide your attitude in a manner befitting your position.
  • Avoid lateness to work; be present at your duty post and close only after working hours.
  • Uphold standards for doing things correctly and keep away from manipulation of situation for personal gains.
  • Serve with utmost responsibility, integrity, loyalty, efficiency and act with patriotism and justice.
  • Conducting opinion poll on effectiveness of service delivery in IBB University, Lapai.

 

” REMEMBER YOU HAVE THE RIGHT TO BE SERVED RIGHT”

Servicom.

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